SilkDownComforters.com is a family-owned business based in Tampa, Florida.
If you have questions not covered in this FAQ please email us at: chrism@webheadinteractive.com
Where are you located?
SilkDownComforters.com is owned and operated by Chris Mueller and Karrie Mueller. SilkDownComforters.com is based in Tampa, Florida.
How do I place an order?
Using this website! Simply click on the goose down comforter of your choice and add it to your shopping cart. Once your shopping is done click on “checkout” and follow the instructions. Sign up for our newsletter to enjoy member privileges and receive the latest updates on discounts and sales.
How will the down comforters be delivered?
Silk Down Comforters ships all products via USPS Ground within 72 hours of order placement, Monday through Friday.
How much is shipping?
We use the most economical method possible (typically USPS) to pack and ship our goose down comforters, and we charge only actual shipping. You will not find cheaper down comforter shipping on the web!
Where do your comforters ship from?
Our down comforters ship from New Jersey.
What if I’m not happy with my purchase?
If you are not satisfied with your item, simply return it within 7 days for a full refund. The customer is responsible for return shipping. We will issue a refund within 3 business days of receipt. There is a 30% restocking fee on all returns.
What is your privacy policy?
Silk Down Comforters will not sell your information to anyone. The information you provide is used solely to process orders. Your shipping address may be shared with a supplier if the towels will be shipped directly from that supplier. Your billing information is never shared.
How can I find out about new products and offers?
Subscribe to our newsletter and you will get all the latest product updates via email regarding down comforters on sale.
Is my information safe with Silk Down Comforters?
Silk Down Comforters will not sell your information to anyone. The information you provide is used solely to process orders. Your shipping address may be shared with a supplier if the comforters will be shipped directly from that supplier. Your billing information is never shared.
How can I pay for my Purchases?
Silk Down Comforters gives you the option of paying through Paypal, Visa, MasterCard, Discover or American Express.
Why don't you take
checks, cashiers checks, or money orders?
We've taken these forms of payment in the past, but had problems with
them. First, the inventory on our site is accurate. When a
potential customer says they are sending a check, that means we have to set the
item to the side so another customer doesn't buy it. We then have to log
into the website and modify the inventory so our website inventory remains
accurate. After that happens we have to wait for payment to arrive.
Once it arrives, we then have to go to the bank and cash it. Keep in mind
that we normally don't visit our bank so this adds labor to the process.
After cashing it, we then have to wait for the check to clear which can take a
week. We would do this by calling the bank or logging in online which
creates extra work. Once it's cashed, we then mail the
product. To cap it off, about 1 of every 5 customers that paid by check,
didn't ever actually send in payment and would not respond to emails. We
then had to undo all the extra work we had done. We know this is more information
than you probably wanted to hear, but we get requests about once a month.
You didn't find this down comforter website by accident!
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